What to do if I did not receive my package

Steps to Take for Missing Deliveries

At Mardi Gras Apparel, we understand the concern that arises when a package doesn’t arrive as expected. If you find yourself in this situation, please follow these steps:

  1. Verify Your Shipping Information:

    • Double-check the shipping details in your order confirmation. Accuracy of the address and contact information is crucial.
  2. Track Your Package:

    • Use the tracking number provided by us. This number can be found in your shipping confirmation email.
    • Visit the carrier’s website (UPS, USPS, etc.) to track your package's journey.
  3. Contact the Delivery Carrier:

    • If the tracking information indicates that the package was delivered, but you haven’t received it, contact the carrier directly.
    • Carriers can often provide more detailed insights into the delivery process.
  4. Notify Mardi Gras Apparel:

    • Inform us about the non-receipt of your package. Use the chat feature on our website to communicate this issue.
    • Include your order number and any relevant details to help us understand the situation.
  5. Check with Neighbors or Building Management:

    • Sometimes, packages are accidentally delivered to nearby locations or held by building managers. It's worth checking with them.
  6. Wait a Few More Days:

    • There are times when packages are marked as delivered before they actually arrive. Waiting an additional day or two can sometimes resolve the issue.
  7. File a Claim with the Carrier:

    • If after these steps, the package is still not received, you should file a claim directly with the delivery carrier.
    • Mardi Gras Apparel is not responsible for lost or stolen packages that are successfully delivered to the address provided by the customer.

Please Note:

  • Responsibility for Lost or Stolen Packages: Mardi Gras Apparel is not liable for packages that are lost or stolen after being successfully delivered to the address provided by the customer.
  • Our Support: While we cannot issue refunds or resend orders in these cases, we are committed to assisting you through the process and will provide guidance where we can.

Our Commitment

We understand the frustration caused by missing packages and are here to support you throughout this process. For further assistance, questions, or if you need help in filing a claim with the carrier, please reach out to us via the chat feature on our website.